1. The Core Rule on Refunds
Let's be honest. Digital development requires immediate, upfront human labor. The second you submit your project brief, we allocate developer time and begin writing custom code for your business. Because this time and expertise cannot be recovered, we strictly do not offer refunds once coding begins.
2. The Revision Guarantee
Instead of refunds, we protect your investment with guaranteed revision rounds. We want you to be absolutely thrilled with your new website. Depending on the tier you purchased, you receive up to 8 dedicated revision rounds. We will adjust the layouts, fix the colors, and tweak the design until it matches the exact specifications outlined in your initial brief.
3. Pre-Development Cancellations
If you accidentally place an order or change your mind before you submit your required intake assets, you are eligible for a full refund. You must contact us immediately. Once you submit the brief and the development clock starts, this cancellation window permanently closes.
4. Abandoned Projects
We work fast, and we expect you to communicate with us. If you fail to respond to our staging links or requests for assets for more than 30 consecutive days, we classify the project as abandoned. We will close the order based on the work already completed. We do not issue refunds for abandoned projects.
5. Third-Party Software and Fees
Your custom WordPress website may require premium plugins, domain registration, or external hosting. We do not process refunds for third-party software licenses or external hosting fees once they are purchased on your behalf.
6. Contact Information
If you have a billing question or need to request a pre-development cancellation, reach out to our team right away.
SITECRAFT WP LLC
8206 LOUISIANA BLVD NE, STE A #10432
ALBUQUERQUE, NM 87113
Email: contact@sitecraftwp.com
